We are sorry to hear that you are having trouble activating your eSIM profile. Please attempt to follow the steps below to resolve your issue.

1. Ensure your device supports eSIM. You can read more about which iPhone's support eSIM here.
2. Verify that your device is running the latest software version.
3. Make sure you are connected to a strong Wi-Fi network and can access the internet. A Wi-Fi internet connection is required to activate your eSIM profile.
4. If you are transferring your eSIM profile from another iPhone, ensure Bluetooth and Password Lock are turned on.

If you receive an error message when attempting to activate your eSIM profile, please read below for information about specific error messages.

Error 501: Device is incompatible or locked by your provider

Ensure your device supports eSIM. You can read more about which iPhone's support eSIM here. Additionally, this can indicate that your device is locked by your provider, and can not be used with a carrier other than your current provider. If you are attempting to activate your eSIM profile on a device that is locked by your provider, you will need to contact your provider to unlock your device.

Error 503: eSIM limit reached on this device

This error message indicates that you have reached the maximum number of eSIM profiles that can be activated on your device. You must delete an existing eSIM profile before activating a new eSIM profile.

Error 513: We need a stronger Internet connection

This error indicates that your device is having trouble connecting to our network over the internet. Please ensure you have a strong Wi-Fi connection and can connect to the internet, then try again.

Error 511, 512, 514, 515, 516, 518

There was an error transferring your eSIM profile from your previous iPhone. Please contact our support team to manually transfer your eSIM profile to your new device.

Error 517 or Unable to Transfer Phone Number

If you're transferring your eSIM from another device, try again and make sure you are accepting the transfer on your previous device. You must accept the transfer on your previous device to complete the eSIM transfer.

Error: Cellular Plan cannot be added

This error indicates that your line is not active. Please ensure that your line has been activated with the Skyicom network before continuing. If your line is not active, you will not be able to activate your eSIM profile.

Still having trouble?

We are here to help! Please reach out to our support team and we'll be glad to assist you.